Bonus Wine Offer FAQs
Many of our customers have the the same questions and concerns regarding orders, shipping methods and shipping charges. Here is a handy list of the most common questions and answers provided for our customers.
How do I change my account or address details?
Your account details - including username and password - can be updated on the My Account page.
Is a tax invoice provided?
You will receive an Order Confirmation email which serves as a Tax Invoice. If you need to resend the Order Confirmation email you can do this via the ‘My Account’ section. Please Contact Us and quote your order number if you are having issues sourcing your Tax Invoice.
When will my wine be delivered?
Please refer to the table on our Shipping information page here.
Not all of my wine has arrived — where is the rest of my delivery?
Firstly, apologies for any inconvenience. You may have experienced a split delivery of your order, however you can expect your complete order within three days of the first delivery. Please Contact us if you have not received your order outside the specified time frames. Thank you for your patience.
Can I request that my wine be left at my premises?
Eligible customers may request that their Australia Post delivery be left unattended by requesting to use the Australia Post Safe Drop service. To do so, please follow the instructions on your Shipping Notification email to create an Australia Post 'My Post' account and request delivery via Safe Drop.
By asking to leave your wine unattended, you accept all associated risks of doing so, including the risk of theft. It is your responsibility to ensure that your nominated location is safe and secure, not accessible to minors and not exposed to high temperatures. Australia Post may refuse to leave your wine if they don't think your nominated location is suitable for any reason, in which case a calling card will be left.
Express deliveries via Toll Priority may not be left unattended.
Can I change my delivery address after my order has been processed?
Orders cannot be changed once they have been shipped so we recommend taking the time to check the delivery address prior to placing your order.
Please Contact us for questions relating to changing your delivery address.
Is there any freight surcharge?
For all standard deliveries, freight costs are included, regardless of location in Australia. Additional charges may apply for Express deliveries via Toll Priority.
I supplied an email address in-store but haven't received my bonus wine email.
Please call 1300 981 526 and press option 1.
I didn't supply an email address in-store but would like to redeem my bonus wine.
Please call 1300 981 526 and press option 1.
Can I request a specific delivery time?
If you are going to be away, or will not be available to collect your wine, you can now delay your shipping. Simply choose your desired shipping date (for a maximum of 30 days) at Checkout and we’ll hold on to your wine until then.
What is your policy for returns and refunds?
In the unlikely event that the wine received is faulty or defective, not as ordered or not of acceptable quality, please Contact us so that we can assist.
Or
Create an account for speedy checkout and a Grape Bunch of deals!
We will manage your personal information in accordance with our privacy policy available here.
To access our great new site we require you to reset your password.
Please check your email for your password reset instructions and you'll be back browsing in no time!